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Whitegold Terms + Conditions

All prices displayed on our website are in NZ Dollars and include GST.


SHIPPING & DELIVERY NZ DELIVERY CHARGES

We offer a flat $6 north island & $12 south island delivery service to our New Zealand customers. At this time we do not offer a flat delivery rate outside of New Zealand, but please contact us if you do require this service and we will calculate shipping for you.

Delivery Conditions:
+ We do not deliver to PO Box Addresses 
+ We only ship to one address per/order 
+ We do not ship weekends/public holidays 
+ Track n Trace service used/signature required 
+ whitegold. is not responsible for delivery delays caused by the courier 
+ Exceptions may apply for delivery of heavier object/furniture 

Christmas Shipping Dates: 
In order to receive your purchases for Christmas Day please review the following dates. These dates have been provided by our courier companies, and cannot be guaranteed, so it is best to work with these dates to ensure your Christmas purchase will make it in time. NEW ZEALAND North Island Order Prior 16 December South Island Order Prior 14 December.



AVAILABLITY

Please Note the Following: 
+ All items are subject to availability 
+ You will be informed ASAP if the goods you have ordered are not available 
+ We have a physical store which shares the stock inventory so if an item in our physical store is purchased and sold the same time an order for the item online is processed then the online item will not be available. In this case we will inform you as soon as possible and do our best to fulfil the order, cancel the order or help in any other way we can. 
+ Some products are only available to customers in New Zealand due to shipping restrictions. 
(This will be specified in the description of the product page)


CANCELLATION OF ORDER

Cancellation of order must be made immediately. If your goods have already been shipped please follow our return policy below.


RETURN POLICY

The team at whitegold. have carefully selected products featured on the website that are on trend, popular within the store from both customers & employees. If for any reason you are unsatisfied with your purchase or the product is faulty, then it may be returned to us within 7 days of purchase for an exchange/credit note.

Contact is required via email at your earliest convenience please, refer to conditions listed below:

whitegold. Conditions of Return: 
+ Items must be in new condition 
+ Items to be unused 
+ Items to be in original packaging & tags attached
+ Clearance & sale items cannot be returned 
+ Change of mind is not a valid for of return
+ Items to be returned within 7 days of purchase 
+ A refund will be given once we have received and checked the product, then you will be contacted by the whitegold. team via email/phone to confirm your refund. 
+ All shipping charges associated with the return of the product will be the responsibility of the customer.
+ whitegold. reserves the right to reject returns outside the 7 day return period, or items which are returned that are not in new condition/used and/or original packaging.

Return Details: 
whitegold.
110 The Strand
Whakatane 3120
Bay of Plenty New Zealand

hello@whitegoldnz.co.nz
+64 7 308 7778

 
LAYBY

+ Strictly 3months To Pay Off Layby In Store & Online
+ Minimum 20% Deposit NON-REFUNDABLE
+ Customer can cancel Layby after 60days - but is only given a store credit
This notice has to be given in writing & accepted by Store Manager or Owner
(NO CASH REFUNDS GIVEN SORRY) 
+ Layby For Sale Items is accepted, but customer cannot exchange or get store credit, so choose carefully please. 

SHIPPING

whitegold. will ship your order once payment has cleared and we will let you know via email when your parcel is on it's way. This email will include your track and trace number so you can keep an eye on your order, with either New Zealand Couriers or NZ Post. Please allow 3 to 5 working days for delivery. If an item is of stock or unavailable the whitegold. team will contact you within the first 24hrs after purchase has been made. We apologise in advance but stock levels at peak trends are tricky to keep an eye on – but we will do our very best to get the out of stock item to you as soon as possible if this is the case.


FAULTY OR DAMAGED GOODS

In the unusual event your item is damaged or if you suspect your parcel may be damaged in transit we recommend that you write STI (subject to inspection) beside your signature and then contact us immediately so that we can contact our courier company.

+ Items to be in original packaging & tags attached
+ Contact whitegold. Ph: 07 308 7778

http://www.nzcouriers.co.nz/pdf/nzc_claimform.pdf

PAYMENT & SECURITY

We use DPS for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. DPS is New Zealand's largest and most preferred gateway provider.


PRIVACY

The whitegold. team value your privacy. Your details will not be shared to anyone else outside the company without your consent. Any information we collect is used solely to process your order and stay in touch with you.